-- Reference professionals in Europe have it tougher than
we do in the US.
-- My sense before our London event was that European
professionals are more
tactical and less strategic than their American counterparts.
Wrong. These folks see the big
picture and are working to influence it.
-- We Americans can definitely learn something from our
European counterparts about how to party -- I mean, engage
in after-hours, off-site networking!
-- We held our fourth US event in Dallas and I'm still
the sheer passion of our community for their work, and for
interacting with each other. And I think we're doing a better
job of ferreting out and capturing our collective wisdom on
the best methods for running reference programs.
-- Our newly formed Special Interest Group on Metrics
led by Lucent's thoughtful Barb Krasner,
which focuses on how to establish the business value of a
reference program, was a big hit. We'll be getting more SIGs
up and running next year.